Technical-Support

TECHNICAL FAILURE CAN SPOIL REPUTATION

Even the best-run IT companies are vulnerable to unexpected downtime.
It pays to have a robust technical support strategy to minimize downtime and maximize profit as both are inversely related to each other. Affect of technical failure are numerous.

Technical failure that effects:

  • Customer facing applications can loose sales.
  • Inconsistent data across the organization due to technical failure in few system
  • Rework of submitted work
PROCESS OPTIMIZATION We work on towards optimizing the technical process and practice followed by organizations to increase technical efficiency.
ERROR POOP Our specialized error pooping service can help organizations to identify root cause of error messages, unmanaged shutdowns and take corrective...
APPLICATION SUPPORT We have expertise in supporting system and keeping track of its health and increasing application performance.
SYSTEM SUPPORT Well planned System support can reduce shutdown, registry error, boot problem etc and increase application performances.

LET'S TALK ABOUT KEY FEATURES

SIMPLIFY SUPPORT

Our specialists can resolve your IT issues more quickly to help you save time, resources and costs. A simple process always cost effective and easier to practice it.

KEY FEATURES

  • Remote Diagnostic Services
  • Set-up and Configuration
  • Product Testing, Bug Fixing, and patch Management
  • Triage Support
  • Service pack and Database Upgrades
  • Warranty Management/ RMA
  • Engineer Dispatch Management
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  • Focus on technical support allows our team to build deep domain expertise
  • We provide low cost technical support service compared to our competitor.
  • We have well qualified pool of support engineers to take care of your systems
  • Integrated support – ability to provide phone, ticket and chat support with Level I, II and III support under one roof
  • Customized support based on the client needs

What We Offer

  • Remote systems administration for servers, desktops and major network components
  • 24/7 monitoring for key network elements
  • Level I and Level II support via phone, e-mail and chat
  • Level III support via escalations
  • Corporate IT help desk services
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